COVID-19 Restrictions

During the Covid19 Pandemic we have been running a restricted service. Most indoor group activity has ceased until conditions improve.

Casework – caseworkers provide assistance with Asylum Support or other aspects of the Asylum Process. The telephone is currently the best way to access Asylum Link. (0151) 709 1713. There are 4 or 5 ALM Staff and volunteers available each day, but may not be based in the centre. Or you can use the address.

(Please note: the Casework Team meets on Wednesdays and Thursdays between 10 and 11:30 so it is unlikely calls during these times will be answered)

If you are asked to come to the centre, please bring a record/paper with the  Caseworkers Name and the Time they have asked you to attend. This is to avoid any confusion and allow us to clarify any problems. The person telephoning you will give you their name along with the time.

Complex cases will occasionally be done face-to-face but by appointment only.

Destitution Support – Food and other assistance is available to Homeless Service users, with pick up once a week. This varies as circumstances change – pickup days may alter. If you are not currently registered, please contact a caseworker.

Where destitute asylum seekers have no phone or require credit to top up their phone, we will try to make this available.

English Classes – The new term starts on 14th September and registration is underway. Contact the main number to provide your details. All teaching is currently online. There is currently no face to face teaching. You will need a smartphone or computer to take part. We are trying to access equipment, however we only have a limited supply.

To register please have the following details ready

Current Address, email and telephone details.  Estimate of language ability: Beginner, Intermediate, Advanced, days available to study. You will then be matched to a teaching group.

Other activities

We garden at our Allotment on Mondays and Tuesdays, but are currently full to capacity. We will try and add extra days.

Bike rides – we are putting in place a series of guided bike rides. Bicycles are available on the day but must be returned.

Details will be made available here or on the ALM Facebook page

PLEASE NOTE: We are very grateful for donations and we still collect clothes, shoes and some household items.

However Asylum Link can no longer accept: furniture, baby equipment, children’s toys, duvets or pillows. We do not have space for these items. Thank you.

Most of  our services are accessed on a drop-in basis. When you arrive you  need to sign in at the front desk and ask for a case worker, the clothes store or the service you require. You may need to wait, especially for a case worker to be free.

The volunteer at the front desk should always be able to give you initial information. When they ask you for details about your visit, this is so they can direct you in the best way possible.

These are short translated descriptions of how to access the different services at Asylum Link

A short guide to our Services 2017a

A short guide to our Services 2017 Arabic a

A short guide to our Services 2016 French a

A short guide to our Services 2017_Farsi a

Some of the services we provide are: CaseworkDestitution – OISC 1 Immigration advice – English classesMealsClothing  – Social and more Some statistics

An Outline of Services

An Outline of Services

Casework: Caseworkers are problem solvers. You need to get a number from the front desk before you can see a case worker. They will deal with problems such as asylum housing, homelessness, missing payments, or any other problem that may arise as an asylum seeker. Their services are free.
Exception: Travel Documentsthere is a £100 charge per document, plus what the Home Office charges as a fee.

Destitution: If you are homeless you can talk to a caseworker who can make an appointment  with the destitution team to see if they can help you. We alleviate  destitution amongst asylum seekers and refugees through the provision of food, clothing and occasionally housing. Two Social Workers are employed via a partnership with the Red Cross and Refugee Action, to work with destitute asylum seekers with complex needs.

ALM have produced The Destitution Roadshow – a  presentation on why Asylum Seekers come here, what happens to them and how they find a way through destitution.  It is taken to business and community organizations as well as schools and churches thereby ensuring that the message of Asylum Link Merseyside becomes better known and supported.
Leaflet on destitution services

Immigration Advice: We have an OISC1 certificate for only very basic immigration advice. The Greater Manchester Immigration Aid Unit GMIAU deliver Immigration advice on site and will take on new claims if they have space. (phone 0161 740 7722)

There are two pilot projects currently underway, preparing further submissions and family reunion applications. This provided through a partnership between ALM, MRSN and the GMIAU

Status/Leave to Remain Advice: Advice for people who have status or leave to remain is available through  MRSN, the Merseyside Refugee Support Network. They are available on a Tuesday, Wednesday and Thursday and their wide range of services includes advice on benefits and housing. You need to make an appointment to see them.

English Classes: We provide English classes (ESOL) at ALM for up to 85 asylum seekers of  all levels of language ability, across Monday to Friday. Each class has 4 sessions a week, morning or afternoon.  In January and September, students are assessed and enrolled before starting a class but space is also available in between those dates. Once in a class you are given an ID card for that particular class. Four or five volunteers lead English classes each day. ESOL classes are available at other venues in the city.

Conversation Clubs: Run by STAR Student Action for Refugees and ALM These classes run on a Tuesday and Wednesday afternoon.

We do not keep a waiting list. People who do not have a dispersed address in Liverpool will be offered a place on the conversation class until they have a permanent address in Liverpool for the duration of their Asylum claim.


  • Breakfast, porridge or toast, is available from 9.15 – 10.15
  • Tea or coffee is served from 9.15 – 3.15 except during lunch time
  • Lunch is served from 12.15 – 1.15 – always Halal and usually a vegetarian option

Every day tea, coffee, and biscuits are available during opening hours in the kitchen area table tennis, bar football and other activities in the large room.

Clothing: We provide free clothing to destitute and homeless people which they can request by seeing a caseworker. We have clothing sales on a Monday, Tuesday, Wednesday and Friday from 12.30. You need to get a ticket from the front desk and there is a small charge  from 50p to £2 for items of clothing for those who have Home Office support. See Leaflet on clothing.

Furniture: We no longer distribute furniture or have the space to store it. This service stopped in 2015.

Social events: We have a variety of social events which encourage integration and friendship. Examples include: Refugee Week, Christmas, Eid and other festivals, trips and visits to other venues, cycle and walking programmes at two week intervals.


More activities: We have a variety of imaginative initiatives to promote well being: bicycle repair on Tuesdays, gardening and allotments on Monday and Tuesdays at 12, cooking demonstrations with other local groups, textiles recycling and a student led Conversation club.

There is a table tennis team which practices at All Saint’s Church. Football Sessions are provided via Everton in the Community  EitC and Liverpool County FA.


Health and Associated Agencies:  We run a Health Information Gateway Services funded by the local Clinical Commissioning Group. Amongst other things this provides information on Mental Health, TB, HIV and other areas of health which may impact on Refugees.

The following agencies hold drop- ins at the centre, check ahead to see what days they attend:   the NHS Social Inclusion Team, CDW mental health workers, HIV Testing and advice and Smoking Cessation. This usually takes place on a Wednesday.

You can see many of our activities on  facebook page

Information and Research opportunities. The Tudor Trust, Liverpool University and community projects as well as for individuals on degree/masters courses or for student placements have all undertaken research at Asylum Link. Many statutory bodies use Asylum Link as a source of information and contacts. We also conduct our own research at the centre: (UCLAN Barriers to Accessing MH services and CTAR/EVASP EU research into Vulnerable Asylum Seekers). Our Social Worker is currently undertaking a Phd study at the centre.

Information Roadshow. Asylum Link provides information on why asylum seekers come here and what happen’s to them after arrival. It is designed for use in schools, universities, and for other groups interested in finding out more about the Asylum System. It takes between 1 and 2 hours and is delivered by staff and volunteers who will come out to your venue and explain about what happens to people in the Asylum process. If you are interested please contact Nabilla Kamal, Office Manager,


Volunteers: We encourage asylum seekers and refugees to become volunteers and to engage with their new community.  If you would like to help at the centre, you need to register with Illa, the office manager on the first floor of Asylum Link.  Read more on volunteering opportunities